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Many fans have questions concerning the AHL’s announcement of suspension of play, and how that will affect tickets already purchased for Wilkes-Barre/Scranton Penguins games.  

I have tickets for a Wilkes-Barre/Scranton Penguins home game that is postponed. What should I do?

We encourage fans who purchased tickets directly through the WBS Penguins, Ticketmaster, FEVO or other outlets to hold on to their tickets for potential future use.

If games are rescheduled, will the original tickets still be valid?

Tickets purchased directly through the Wilkes-Barre/Scranton Penguins Ticketing Department, Ticketmaster, FEVO and other outlets will be valid for use on the rescheduled date.

What is the Penguins ticket refund policy?

Single game tickets purchased directly from Ticketmaster will be subject to Ticketmaster’s postponement policies.

For season ticket holders and fans that purchased directly through the Penguins Ticketing Department, payments will remain on account and will be applied to the rescheduled games.

Should a game not be rescheduled at a later date, season ticket holders will receive a credit to their account. Additional information regarding this will be communicated at a later date.


As more information becomes available, we will communicate it to season ticket members and ticket holders.  If you have further questions, please contact the Penguins through the form below.