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Important information you may need before heading to the arena


Looking for ticket information? Fill in the form at the bottom of this page.



  • All Penguins tickets will be delivered digitally this season. Fans can access mobile tickets through the Ticketmaster App or through the Penguins Account Manager system, which can be accessed through the team’s mobile app (Android and iPhone).
  • If you are unable to access your tickets digitally, please contact a Penguins ticket rep at 570-208-PENS.


  • The Fan Assistance Booth is located in Section 108. If you are in need of customer service throughout the game, don’t hesitate to stop by and we can help you out!
  • The Penguins Team Store, “The Igloo” is located outside of Section 102, check it out if you have some time!
  • The Fan Assistance Booth is located in Section 108. If you are in need of customer service throughout the game, don’t hesitate to stop by and we can help you out!
  • If your group purchased a food voucher for the hot dog, chips, and a drink, you can head to Section 120 to redeem your meal. Just present your vouchers to the arena workers and they will take care of you from there.
  • Fans 18 and older can play the Penguins 50/50 Raffle. Tickets can be purchased on the concourse from walking sales associates or at kiosk located beind section 106 and 118.
  • The nightly Jersey Raffle can be found on the concourse behind section 108 (accross from the Fan Assistance Booth).


  • Walk-through metal detectors will be in place at every Penguins home game. Guests are asked to have their keys, wallets, and phones out of their pockets upon arrival at the security checkpoints and jackets should be unzipped.
  • Mohegan Sun Arena’s “Clear Bag Policy” allows guests to bring personal belongings in a clear tote not to exceed 12”x12”x6’. Wristlets are permitted but may not exceed 4” x 6“ x 1”.
  • All arena food and concession stands are now cashless. Credit and debit cards, as well as Apple/Google Pay are accepted as forms of payment.
  • Mask wearing is recommended for all guests under CDC guidelines but are not required.


  • The Igloo Team Store is located behind section 102 on the outer concourse, and contains a large selection of jerseys, t-shirts, sweatshirts, hats, novelties and more.
  • The Igloo Team Store is open during all Penguins home games.
  • Please, NO FOOD or BEVERAGES inside the Igloo.
  • Season Ticket Holders may utilize their STM Discount at the store. Please have your STM Membership Card available upon request.
  • If you wish to use your Military Discount, please have your Military ID available upon request.
  • Physical gift cards from past seasons are not able to be redeemed at the Igloo. Please stop our office located at 40 Coal Street, Wilkes-Barre, PA 18702 Monday-Friday 9:00 AM-5:00 PM to convert the physical cards into Electronic Gift Cards.
  • If you wish to exchange or return an item, please have your receipt available upon request.
  • NO CASH. Credit/Debit Cards, Apple Pay, Google Pay and Samsung Pay are accepted.
  • We DO NOT offer Authentic Jerseys or Jersey Customization services at the moment.


  • Do you want to give a shout out to someone celebrating their birthday at the game? Swing by the Fan Assistance Booth before the end of the first period to sign up for a birthday announcement.
  • Names of those celebrating will be read and displayed on the video board during the second intermission.


  • Download the FREE WBS Penguins app for Android or iPhone to take part in game night contests (First Goal Predictor, Check In to Win). You can also opt in to receive scoring updates, check out news and features, plus take part in online auctions and access your tickets all in one place. Just search for WBS Penguins in the Apple or Android app stores.
  • Also be sure to follow us online at; via our social media channels on Facebook, Instagram, X and Tik Tok; and sign up to receive special deals and offers before they are announced at here.


Wednesday Games

Doors Open: 6:00pm

Warmups: 6:30pm

Puck Drop: 7:05pm

Friday Games

Doors Open: 6:00pm

Warmups: 6:30pm

Puck Drop: 7:05pm

Saturday Games

Doors Open: 5:00pm

Warmups: 5:30pm

Puck Drop: 6:05pm

Sunday Games

Doors Open: 2:00pm

Warmups: 2:30pm

Puck Drop: 3:05pm


FANtastic Nights

  • For McDonald’s FAN-Tastic Nights, Penguin’s giveaways and McDonald’s meal vouchers can be found in Section 101 at the giveaway table.
  • Please present your digital vouchers to make sure you get the correct number of giveaways and McDonald’s meal vouchers.
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